| Business Model |
- Full Merchant of Record (MoR) - acts as legal reseller, taking full liability for all transactions
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- Subscription management & billing platform - vendor retains legal exposure and must manage merchant accounts, tax filing, or add a third-party MoR.
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Payment Coverage
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- Supports 70+ payment methods
- 140+ currencies
- Local payment options globally
- Extensive network of local acquirers - increased authorization rates
(payproglobal.com)
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- Maxio natively supports credit card and ACH payments through Maxio Payments, and can support additional payment methods through integrations with external gateways.
- 150+ currencies
- Maxio does not guarantee local payment methods or global wallets: those depend on the gateway you integrate with
- Maxio does not itself act as a global payment processor, but as a payments orchestration/billing platform
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| Support |
- 24/7/365 support in 28+ languages
- Multi-channel vendor assistance (Slack, WhatsApp, email, live chat, phone)
- Dedicated account manager
- Quality of support rated 9.7/10 on G2
- Developer Documentation
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- Online website form
- Email support
- Vendor assistance within business hours and via vendor portal
- Developer Documentation
- Premium support services as an add-on
- G2 reviews indicate that some customers are not satisfied with the support offered
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Revenue Recovery
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- Machine-learning–driven smart routing across multiple acquirers to maximize authorization rates.
- Card updater
- Personalized Dunning Management
- Customer self-service
- Native Advanced Lead Management with configurable campaigns and lead-management emails for converting prospects/cart abandoners.
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- Configurable Retry Rules
- Automated Dunning Management
- Recovery reports
- Automated recurring billing
- Maxio provides the tools to manage declines, but you retain responsibility and must work with the gateway.
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Tax Management Liability
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- Fully responsible for global VAT, sales tax, and GST compliance.
- Supports 13,000+ tax jurisdictions
- End-to-end tax management: calculates, collects, files, and remits taxes as MoR.
- No need to set up local tax entities for entering new markets due to the MOR model.
- Assumes legal and financial liability.
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- Under Maxio Payments, you remain the Merchant-of-Record, retaining full responsibility for compliance, tax/VAT/sales-tax remittance, regulatory, and legal liability for transactions.
- You obtain access to billing and invoicing tools but tax remittance must be managed by you.
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